Frequently Asked Questions

At Nwobi Collections, we want every purchase to be simple, secure and considered. Below you will find answers to some of the questions we receive most frequently.

If you require further assistance, our Client Services team will be pleased to assist.

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ORDERS

How do I place an order?

Select the item you wish to purchase, choose the available size or option, and add it to your shopping bag. Follow the checkout process to provide your delivery and payment information.

For selected products, you may also contact our Client Services team directly for assistance with your purchase.

Can I place an order through WhatsApp?

Yes. Our Client Services team can assist with product enquiries, availability, sizing and selected orders through WhatsApp.

Can I modify or cancel my order?

If you need to make a change to an order, please contact us as soon as possible after placing it.

We will do our best to accommodate your request, however, orders that have already been processed or dispatched may not be able to be amended.

How will I know that my order has been confirmed?

Once your order has been successfully placed, you will receive an order confirmation by email or through the contact details provided at checkout.

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SHIPPING

Do you deliver within Nigeria?

Yes. Nwobi Collections delivers nationwide through trusted courier partners.

Delivery times vary according to destination. Please see our Shipping & Returns page for current estimated delivery times.

Do you ship internationally?

Yes. We offer international shipping to selected destinations worldwide.

International orders are generally dispatched using recognised international courier services.

How long does international delivery take?

International delivery generally takes approximately 3–7 business days after dispatch, depending on the destination and customs clearance.

Delivery times are estimates and may vary.

Will I have to pay delivery and customs duties?

International customers will be responsible for delivery fees, customs duties, import taxes, VAT or other charges imposed by the destination country.

These charges are determined by the relevant authorities in the destination country and are not controlled by Nwobi Collections.

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PRODUCTS

Are your products authentic?

Yes.

Nwobi Collections is committed to offering authentic luxury products sourced through established and trusted channels.

Where provided by the manufacturer, products are supplied with their original packaging and accompanying authenticity materials.

For further information, please see our Authenticity Guarantee.

Are all products brand new?

Unless expressly stated otherwise, products offered by Nwobi Collections are new and unused.

If an item is pre-owned, vintage, sample or otherwise not new, this will be clearly stated in the product description.

Why can the colour of a product look slightly different online?

We make every effort to represent our products as accurately as possible.

However, colours may appear slightly different depending on your screen, display settings and lighting conditions.

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SIZING

How do I choose my size?

Each product page displays the available sizes for that particular product.

If you are unsure about sizing, please contact Client Services before placing your order. Our team will be happy to assist where sizing information is available.

Can I exchange an item for another size?

Subject to availability, eligible items may be exchanged for another size.

Please review our Shipping & Returns policy before requesting an exchange.

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RETURNS

Can I return an item?

Eligible products may be returned within 7 days of delivery, provided they remain unworn, unused and in their original condition and packaging.

Please see our Shipping & Returns page for the full requirements.

Can I return an item purchased on sale?

Sale, promotional or clearance items may be subject to different return conditions. The applicable terms will be stated at the time of purchase.

What if my order arrives damaged?

Please contact us within 48 hours of delivery and provide photographs of the product and packaging.

Our Client Services team will review the matter and advise you on the next steps.

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PAYMENTS

What payment methods do you accept?

Available payment methods will be displayed at checkout.

For certain purchases, alternative payment arrangements may be available through Client Services.

Is my payment information secure?

Payments are processed through the payment methods and providers made available at checkout.

Nwobi Collections does not request or store your complete card PIN or online banking password.

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ART

Can I purchase an original artwork?

Yes. Selected original artworks by Nwobi are available through the Art section of our website.

Each artwork is individually described and presented with relevant information.

Can I commission an artwork?

For selected commissions, please contact our Client Services or Art team with details of your requirements.

Commission availability, timelines and pricing will be discussed individually.

Can artwork be returned?

Because original artworks are unique pieces, art purchases may be subject to specific sale and return conditions. Please contact us before purchasing if you require clarification.

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CLIENT SERVICES

How can I contact Nwobi Collections?

You can contact our Client Services team through the contact details provided on our Contact page.

For product enquiries, sizing assistance, order support or private appointments, we will be happy to assist.