Shipping
At Nwobi Collections, we are committed to delivering every order with the same level of care and attention that goes into selecting each piece in our collection. From luxury footwear and handbags to fine art, every purchase is carefully inspected, securely packaged, and shipped with trusted delivery partners.
Order Processing
All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).
Once your order has been dispatched, you will receive a shipping confirmation email or WhatsApp message containing your tracking details where applicable.
Orders placed during weekends or public holidays will be processed on the next business day.
Delivery Within Nigeria
We deliver nationwide using reliable courier partners.
Estimated Delivery Times
Location Estimated Delivery
Abuja 1–2 Business Days
Lagos 2–3 Business Days
Major Cities 2–4 Business Days
Other Locations 3–7 Business Days
Delivery times are estimates and may vary depending on weather conditions, courier operations, or regional accessibility.
International Shipping
Nwobi Collections proudly ships to customers worldwide.
International orders are dispatched through trusted global courier services such as:
• DHL Express
• FedEx
• UPS (where available)
Estimated Delivery:
3–7 business days
Depending on the destination country and customs processing.
Customers are responsible for any customs duties, import taxes, or local charges imposed by their country.
Luxury Packaging
Every order is prepared with exceptional care.
Where applicable, your purchase will arrive with:
• Original branded packaging
• Luxury dust bag
• Protective wrapping
• Authenticity materials (where supplied by the manufacturer)
• Secure shipping carton
Our aim is for every delivery to reflect the premium experience of shopping with Nwobi Collections.
Order Tracking
Once your order has been dispatched, you’ll receive a tracking number via email or WhatsApp (where available).
If you experience any delays, our Client Services team will gladly assist.
Delivery Address
Please ensure your shipping information is accurate before completing your order.
Nwobi Collections cannot accept responsibility for delays resulting from incorrect or incomplete delivery information provided during checkout.
Returns & Exchange
We hope every purchase exceeds your expectations.
However, if you are not completely satisfied, we offer returns and exchanges under the conditions below.
Return Eligibility
Items may be returned within 7 days of delivery provided they are:
• Unworn
• Unused
• In their original condition
• Returned with all original packaging
• Returned with any accessories or authenticity materials included
Returns that do not meet these conditions may not be accepted.
Exchanges
Exchanges are available subject to product availability.
Should your preferred size or colour no longer be available, our Client Services team will assist you in finding a suitable alternative or issuing store credit where appropriate.
Non Returnable Items
For hygiene and quality assurance, the following items cannot be returned unless they arrive damaged or incorrect:
• Custom or personalised orders
• Gift cards
• Sale or clearance items
• Products showing signs of wear or alteration
Damage or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please notify us within 48 hours of delivery.
Please include:
• Your order number
• Clear photographs of the item
• Photographs of the packaging
We will review the issue promptly and arrange an appropriate resolution.
Refund
Once your returned item has been received and inspected, you will be notified of the outcome.
Approved refunds will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Original shipping charges are non-refundable unless the return is due to an error on our part.
Return Shipping
Where a return is due to a change of mind, customers are responsible for return shipping costs.
If the return results from an incorrect, defective, or damaged item supplied by Nwobi Collections, we will cover the reasonable return shipping costs.
Fine Art Purchasing
Original artworks require specialised packaging and handling.
Due to the unique nature of original artworks, all art sales are considered final unless the artwork arrives damaged during transit or an incorrect artwork is delivered.
Any shipping damage must be reported within 48 hours of delivery with photographs of both the artwork and its packaging.
Client Servicing
Should you require assistance before or after placing an order, our Client Services team will be delighted to assist.
Email:nwobicollections@gmail.com
WhatsApp: +234 9093205911
Business Hours
Monday – Friday: 9:00 AM – 9:00 PM (WAT)
Saturday: 9:00 AM – 9:00 PM (WAT)
Sunday & Public Holidays : 12noon – 8pm (WAT)