Delivery

• As a purchaser, you indicate where you require delivery, as well as contact numbers to be used in connection with delivery.
• Your parcel will be delivered to the address you specify in the checkout process.
• In the case of Post office delivery, your order will be delivered to the post-office nearest to your address within the postal code you selected.
• In the case of pick up point delivery, your order will be delivered to your selected pick up point.
• In the case of nationwide delivery, if door to door delivery is not available, Once an order is confirmed an email or text will be sent to inform customer the nearest post office or to a pick up point.
• If nobody is present at the address at the time of delivery, our courier might on the second attempt of delivery leave a note to indicate that there was an attempted delivery.
• The courier might try once more (third attempt), and if at that time there is still no one to sign for the parcel, the parcel will be returned to our warehouse and a return will be processed for the goods. You will be contacted in order to confirm the refund method you would prefer.
• Should a delivery fee have been charged on the order, this will not be reimbursed, given that the courier has attempted delivery on numerous occasions.
• In the case of post office delivery, if the parcel is not collected within 25 days of it being delivered to the post office, the parcel will be returned to our warehouse and a return will be processed for the goods. You will be contacted in order to confirm the refund method you would prefer.
• In the case of pick up point delivery, if the parcel is not collected within 5 calendar days of being delivered, the parcel will be returned to our warehouse and a return will be processed for the goods. You will be contacted in order to confirm the refund method you would prefer.
• Unless we inform you otherwise, the estimated maximum delivery time may vary depending on your country, but an email will be sent to inform you on the time.
• As outlined above, all Nwobi Collections standard deliveries take place during business hours, i.e. there are no deliveries over weekends or on public holidays. Please take this into consideration when selecting your delivery address.

• A delivery is considered complete as soon as the parcel is accepted and signed for either by the customer or by an individual on the customer’s behalf at the specified delivery address.
• In the case of post office or pick up point delivery, the delivery is considered complete when the parcel is successfully delivered by courier to the post office associated with your delivery address, or to the applicable pick up point.
• It is your responsibility, as purchaser, to ensure that you or the intended receiver of the gift (when applicable) inspect(s) the parcel on arrival and makes known any justifiable complaints. The receiver has the right to refuse the parcel if it appears to have been opened or if it has clearly been damaged.
• Such complaints and claims must be brought to the attention of Nwobi Collections by calling our customer line at +2349093205911

• In the event that a parcel is declared missing, should stock be available, a replacement order will be sent to the customer via the intended original delivery method.
• If stock is not available, the order (at value paid) plus any relevant delivery fee will be refunded.
• Nwobi Collections will contact the customer in both cases to advise possible delays and/or preferred refund method.